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Translation missing: en.Frequently asked questions
1. How long does delivery take?
Standard delivery usually takes 3 to 4 business days within the UAE, excluding weekends and public holidays.
2. Can I return my order?
Yes, returns are accepted if the product is in perfect condition, unopened, and includes all original packaging.
3. Do you offer pickup for returns?
No, customers must return the product directly to our warehouse in Dubai.
4. Where is your return warehouse located?
Warehouse No 21, 5th St - Nadd Al Hammar, Dubai, United Arab Emirates.
5. Will I receive a full refund?
Yes, once the returned item is inspected and approved, a full refund will be issued to the original payment method.
6. Can I cancel my order after placing it?
Please contact us as soon as possible. Orders that have already been shipped may not be cancelled.
7. How can I contact customer support?
You can contact us directly through our website contact page or support channels or you can call us on +971 50 358 0888
8. Do you ship during holidays?
Delivery services may be delayed during public holidays and busy periods.
9. What condition must the returned product be in?
The product must be unused, unopened, in perfect condition, and include all original packaging.
10. Do you deliver across the UAE?
Yes, we provide delivery services across the UAE.
